Shipping Policy

Dentalz Store ships orders within the UAE and to eligible international destinations. Delivery options and charges available for your address will be shown at checkout.

UAE delivery

Standard UAE orders are generally delivered within 2–5 business days after dispatch. This is an estimate, not a guaranteed delivery date. Some orders may arrive sooner.

Same-day express delivery is available for AED 100, subject to your delivery location, product availability, and the time your order is placed. Please contact us before placing your order so we can confirm same-day delivery for your address.

Standard shipping charges and any applicable free-delivery offer are shown at checkout.

Order preparation

We begin preparing your order after it is confirmed. Products that require customization or special preparation, including name badges, may take longer to dispatch, particularly during busy university seasons. If an item has a longer preparation time, we will let you know where possible.

If your order contains items with different availability, we may contact you about the expected dispatch date or possible delivery options.

Tracking

Once your order has been shipped, we will provide tracking details when they are available from the delivery provider. You can use those details to follow your shipment’s progress.

International shipping

International delivery is available to eligible destinations. The shipping cost and available options will be shown at checkout or confirmed with you before payment if a manual quotation is required.

International delivery times vary by destination and customs processing. The customer is responsible for any import duties, customs fees, or local taxes charged by the destination country unless we expressly state otherwise at checkout. Please check whether the products you order may be imported into your country.

Delivery details and missed deliveries

Please enter a complete and accurate delivery address and contact number. If a delivery is delayed or unsuccessful because the address or contact details supplied were incorrect, additional delivery charges may apply. We will inform you of any charge before arranging another delivery attempt.

Delays, damage, or missing items

Courier delays, public holidays, customs checks, high demand, or events outside our control may affect delivery times. If we become aware of a significant delay, we will contact you using the details provided with your order.

If your parcel arrives damaged, contains an incorrect item, or is missing an item, contact us as soon as possible with your order number and photos of the parcel and its contents. We will investigate and assist in accordance with our Refund Policy and applicable law.

Contact us

For delivery questions, email info@dentalzstore.com or Call/ WhatsApp +971 55 835 9947. Please include your order number so we can help you quickly.

Dentalz Store
Operated by Safwat AlNahhas General Trading FZE LLC