Terms and Conditions

Last updated: 23 September 2026

Welcome to Dentalz Store. This website is operated by Safwat AlNahhas General Trading FZE LLC, trading as Dentalz Store. By using our website or placing an order, you agree to these Terms and Conditions. Please read them alongside our Refund Policy, Shipping Policy, and Privacy Policy.

1. Products and information

We sell dental instruments, materials, student kits, equipment, and related products. We aim to describe and display products accurately. Packaging, colours, and minor product details may vary from the images shown. If a particular specification is essential to your purchase, please contact us before ordering.

Customers are responsible for selecting products appropriate for their intended use and for following the manufacturer’s instructions, safety guidance, and any applicable professional requirements.

2. Orders and availability

Placing an order does not guarantee that an item is available. If we cannot fulfil all or part of your order, we will contact you to offer an alternative or arrange a refund for the unavailable item.

Please provide accurate contact and delivery information. Contact us promptly if you notice an error in your order. We can consider changes or cancellations before dispatch, but we may be unable to make changes once an order has been prepared or shipped.

3. Prices and payment

Prices are displayed in the currency shown at checkout. The final amount, including applicable delivery charges and taxes, will be shown before you complete payment. Available payment methods are displayed at checkout.

For international orders, import duties, customs charges, and local taxes may apply. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

4. Delivery

Delivery options, charges, and estimated times are described in our Shipping Policy and at checkout. Delivery estimates may change because of courier operations, customs processing, or circumstances beyond our reasonable control. If an order is delayed or arrives damaged, please contact us so we can assist.

5. Returns, exchanges, refunds, and warranties

Our Refund Policy explains how we handle change-of-mind requests, exchanges, damaged or incorrect items, manufacturing defects, warranties, and refunds. Please review it before ordering.

Nothing in these Terms and Conditions or our policies limits rights that cannot be excluded under applicable UAE consumer protection law.

6. Promotions and discount codes

Promotions are subject to their stated conditions and availability. Discount codes must be entered at checkout and generally cannot be applied after an order is completed. We may correct an obvious pricing or promotional error and will contact you before proceeding with an affected order.

7. Website use

You agree not to use the website for unlawful purposes, interfere with its operation, or submit false or misleading order information. Website content, including our branding, text, and images, may not be copied or used commercially without our permission, except where permitted by law.

8. Third-party services

Our website may use third-party services for payments, delivery, or other functions. Those providers may have their own terms and privacy practices. We remain responsible for our obligations to customers under appl